Privacy policy
Last updated October 8, 2026.
What we collect
- When you book: your name, email, time zone, what you’d like help with, and your answers to our short questionnaire.
- When you pay: what you bought and the amount. Card details are entered directly with our payment processor, Braintree (a PayPal service). We never see or store your card number.
- When you ask for our checklist: your email address and your consent to hear from us.
- Basic technical data: such as your IP address in our server logs, used for security and to prevent abuse.
How we use it
To run your bookings and account, take payments, send confirmations and reminders, prepare your expert, and, if you agreed, send occasional tips and offers. We don’t sell your information.
Who we share it with
Only the services we need to run the business: our payment processor (Braintree), our email provider, our calendar and video-call tools (Zoom, which receives the session time and your first name), and our hosting provider. Your expert sees your booking details so they can prepare.
During sessions
Your expert sees only what you choose to share on screen. We don’t record sessions unless we ask first and you agree.
How long we keep it
Booking and payment records are kept for as long as you have an account and as needed for tax and accounting. Ask us to delete your account at any time.
Your choices
You can unsubscribe from marketing emails with one click, and ask us to see, correct or delete your information by emailing info@teamred.com.
Contact
Team Red Studio, 983 Third Avenue, New York, NY 10022 · info@teamred.com